Mack Trucks is ‘Born Ready’ for the Long Haul

Fuel-efficient products, aftermarket support have Mack’s customers poised for success

“Customers need trucks that maximize their ROI,” said Stephen Roy, president of Mack Trucks North American Sales and Marketing. “The best way to do that is to provide products that increase fuel efficiency and aftermarket services that keep trucks on the road generating revenue. It also means offering uptime solutions that go beyond the industry norm to support our customers when they need it.”

Mack’s offer today demonstrates fuel efficiency leadership, featuring a wide range of high-performing proprietary engines and the game-changing Mack® mDRIVE™ automated manual transmission (AMT). Mack engines are GHG 2014-certified and offer up to a 2.4 percent increase in fuel efficiency. The mDRIVE improves drivability and boosts fuel efficiency by up to 5 percent over a manual transmission.

A Mack Pedigree™ Powertrain combines a proprietary Mack engine, transmission and axles. A recently introduced version of the Pedigree Powertrain, the Mack Super Econodyne, seamlessly integrates a Mack MP8-445SE engine, mDRIVE AMT and proprietary axles to increase fuel efficiency by up to 3 percent compared to similarly spec’d vehicles.

All of these fuel saving features are available in the versatile Mack Pinnacle™ model.  Offered in both axle forward and axle back configurations, the Pinnacle easily handles the rigors of the road, while providing the power and performance expected of a Mack. An optional 6x2 version, as well as drag-reducing roof, chassis and side fairings, make this king of the road even less inclined to spend time at the pump.

“We’ll put our fuel efficiency up against any other OEM’s products,” Roy said. “For Mack, it’s all about positively impacting our customers’ bottom lines. That’s the commitment we’re making to them every day.”

Living up to this commitment means not only industry-leading products, but superior service and support as well. Mack’s GuardDog® Connect telematics-based solution quickly diagnoses potential issues, proactively schedules repairs and confirms that required parts are in stock and ready to install, all while the truck is still on the job. 

Proprietary Mack® engines, Mack mDRIVE™ AMT and optimized aerodynamics have helped establish the Mack Pinnacle™ model as a leader in on-highway fuel efficiency. 

As soon as a potential issue is detected, an automatic alert is sent to Mack OneCall™, Mack’s 24/7 customer support center staffed by trained specialists. The Mack OneCall team immediately evaluates the situation, a case is opened in the Mack ASIST web-based fleet service management platform, the owner or fleet service manager is contacted and the repair planning process begins through a customer-chosen dealer. The process includes verification that a bay and the necessary parts are available. Mack OneCall also electronically sends repair instructions to the dealer. The end result is that technicians are fully prepared when the truck arrives, getting the customer back on the road faster.


Mack is improving customers’ uptime through Mack® GuardDog® Connect, part of Mack Pedigree™ Uptime Protection, an industry-leading integrated suite of service and support solutions that includes Bulldog Service Management, Bulldog Parts Purchasing, Bulldog Financing and Bulldog Asset Protection.

GuardDog Connect is part of Mack Pedigree™ Uptime Protection, an industry-leading integrated suite of service and support solutions including Bulldog Service Management, Bulldog Parts Purchasing, Bulldog Financing and Bulldog Asset Protection. Mack also installs QR codes on the driver’s side doorframe of all models during assembly. QR codes can be quickly scanned with a tablet or other mobile device when a truck arrives for service at a Mack dealer, allowing rapid access to the truck’s information and service history. It automatically launches Mack ASIST, further expediting the dealer check-in process. 

Mack’s extensive service and support network, consisting of 428 Mack dealer locations and more than 5,000 additional service locations in North America, is a critical piece to the success of Mack’s aftermarket support. Since 2010, dealers have invested $325 million, increasing bay capacity by 32 percent, Master Technicians by 150 percent, spare parts availability by 35 percent, hours available for service by 44 percent and parts department employees by 65 percent.

“Our aftermarket solutions and extensive support offer customers peace of mind,” Roy said. “They can be assured that Mack is taking care of them and helping save them money by getting their trucks back on the road quicker. Couple these services with our fuel-efficient products, and Mack has a total business solution for our customers.”

Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation’s roadways.

Mack Trucks, Inc. is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 110,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2013, the Volvo Group’s sales amounted to $41.5 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on OMX Nordic Exchange Stockholm and are traded OTC in the U.S.

For more information about Mack, visit our Web site at www.macktrucks.com

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